Error situations in the Helsinki Metropolitan Area library system regarding late return fees
There have been problems in the HelMet library system with late return fees
incurred during the online renewal of loans.
A small number of customers have become subject to extra payments while renewing
their loans that have been late.
Due to this, we will stop accepting late return fees from 1 June until further notice.
From 1 June, late return fees cannot be paid in the online payment service or in HelMet libraries.
We observed the problem as a result of increased customer feedback and are trying to solve it together with the library system supplier.
Customers can pay their correct late return fees when the library system is working normally again.
Information on the situation will be provided on the HelMet.fi website.
If you cannot use the library because of accumulated fees of more than €30, please contact your local library.