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The pick-up and drop-off area is located in the vicinity of the entrance, giving easy access to the pavement.

The route to the entrance is guided, smooth and sufficiently wide and illuminated.

The entrance stands out clearly and is illuminated. There is a canopy above the entrance.

The doors connected to the entrance stand out clearly and the glass doors have contrast markings. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door is heavy or otherwise hard to open.

The entrance has thresholds over 2 cm high.

The customer service point is located on floor 2.

For moving around, there is a lift; the door opens easily manually. The floor numbers in the lift cannot be felt with fingers.

The customer service point has directions to the different facilities.

The doors in the customer service point stand out clearly.

The waiting room of the customer service point has no queue number system. The customers wait standing up.

The customer service point has a toilet marked as accessible on the same floor. The toilet door cannot be easily opened and closed.

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