FAQ - Using the HelMet Library
Can I register as a library patron online?
Anyone under 15 years of age can get a library card with a written approval by the guardian or another person responsible for the young person. It is easier for us to make a new library card for you if you fill the form via this link, print it out and take it with you to the library.
Where can I use the HelMet library card?
You can use the HelMet library card in all the public libraries of Espoo, Helsinki, Kauniainen and Vantaa. You can check out, reserve, renew and return material and take care of your affairs in any of these libraries regardless of city limits.
Can I have library notices sent to my email or as text messages?
Yes you can. You can add your email address and choose the form of the notices by logging into your record on the HelMet pages or you can request the staff to do it in the library. Hold pickup notices, due date reminders and the first overdue reminders are sent by email.
You can receive hold pickup notices and due date reminders as text messages. The service is available through DNA, Elisa, Saunalahti, and Sonera mobile phone operators. The instructions to subscribing text messages are found in HelMet help section.
Do you charge interest on overdue fees?
No, there’s no interest on overdue fees.
Is there an interest on other payments?
Collection agencies charge interest on the payments they collect.
Can I pay overdue fees online?
Yes. You can pay your fees online here.