In the facility
The customer service point is located on floor 4.
For moving around, there is a lift, which can hold a wheelchair; the door opens automatically. The floor numbers in the lift cannot be felt with fingers. The button for the exit floor stands out from the other buttons. (The minimum dimensions for an accessible lift are width 1.1 m and depth 1.4 m.)
The customer service point has thresholds over 2 cm high.
The doors in the customer service point stand out clearly.
The waiting room of the customer service point has no queue number system. The customers wait standing up.
The customer service point has a toilet marked as accessible on the same floor. The toilet door cannot be easily opened and closed.