In the facility
The customer service point is on the same floor as the entrance.
The customer service point has directions to the different facilities.
The customer service point has thresholds over 2 cm high.
The doors in the customer service point stand out clearly.
The waiting room of the customer service point has no queue number system. The waiting room has chairs.
The customer service point has a toilet marked as accessible on the same floor. The toilet door cannot be easily opened and closed.