In the facility
The customer service point is located on floor 1.
For moving around, there is a lift, which can hold a wheelchair; the door is heavy. The floor numbers in the lift cannot be felt with fingers. (The minimum dimensions for an accessible lift are width 1.1 m and depth 1.4 m.)
The customer service point has directions to the different facilities.
The customer service point has thresholds over 2 cm high.
The doors in the customer service point are hard to perceive.
The waiting room of the customer service point has no queue number system. The customers wait standing up.
The customer service point has an accessible toilet on floor -1.