In the facility
The customer service point is located on floor 2.
For moving around, there is a lift, which can hold a wheelchair; the door opens easily manually. The floor numbers in the lift cannot be felt with fingers. (The minimum dimensions for an accessible lift are width 1.1 m and depth 1.4 m.)
The doors in the customer service point stand out clearly.
The waiting room of the customer service point has no queue number system. The customers wait standing up.
The customer service point has a toilet marked as accessible on floor 2. The toilet does not have sufficient room for a wheelchair.